Refund Policy

DIONO RETURN POLICY
In accordance with distance selling regulations, returns are accepted for items purchased on the diono.com website within 14 days of receipt of the goods. Diono does not accept returns of items purchased through any third-party, including its retail partners.

Diono Child Car Seats
Diono offer a complimentary returns policy on all Diono child car seats.  To return a child car seat purchased on the diono website, please contact customer services within 14 days of receipt by emailing dionouk@diono.com or calling Customer Service on 01827 310557, Monday – Friday 9:00 a.m. – 5:00 p.m. If returning a child car seat, please state the following information when contacting customer services:

  • Date of Manufacture
  • Serial Number
  • Date of Purchase
  • Order number

Once the request is received a “Return Authorisation Number” will be issued and a collection will be organised by Diono. Returns of child car seats will only be accepted with a “Return Authorisation Number” as provided by Diono Customer Service. The “Return Authorisation Number” must be plainly visible on the outside of the box.

All merchandise must be in new condition in the original packaging and cannot be used or worn. We do not accept returns of assembled product unless the product is defective. All parts and materials must be returned including the instruction manual and the product must be in the original box to receive a full refund. Once received in our warehouse, the item will be inspected for contents and condition before a refund is processed. We reserve the right to refuse the returned item and deny credit.

Diono Products, Excluding Car Seats
To return an item purchased on the diono website, please contact customer services within 14 days of receipt by emailing dionouk@diono.com or calling Customer Service on 01827 310557 Monday – Friday 9:00 a.m. – 5:00 p.m. All returned items must be shipped freight pre-paid. Diono is not responsible for any freight costs to return unwanted items. Returned goods must be received by Diono within 14 days following contact with customer services.  Please use a package delivery service able to track and/or insure your return items. Diono is not responsible for damaged, lost or stolen merchandise in transit.

Returned goods should be shipped pre-paid to: Diono, Unit D Ventura Park Road Tamworth Staffordshire B78 3LZ

All merchandise must be in new condition in the original packaging and cannot be used or worn. We do not accept returns of assembled product unless the product is defective. All parts and materials must be returned including the instruction manual and the product must be in the original box to receive a full refund. Once received in our warehouse, the item will be inspected for contents and condition before a refund is processed. We reserve the right to refuse the returned item and deny credit.

REFUND:
Refund will be issued in the same form as original payment. It may take up to 14 days to process your return once the product has been received at our warehouse and the return has been approved. You can expect to see a credit refund in approximately 30 days from date we received the returned item. To check on the status, please contact Customer Service

EXCHANGES:
You must return the unwanted item to receive a credit and place a new order to process an exchange.

RETURN STATUS:
Please reach out to your carrier of choice to confirm that we have received the package.

DAMAGED or DEFECTIVE ITEMS:
In the case of a claim for defective goods, please contact Diono Customer Services by emailing dionouk@diono.com or calling 01827 310557. All returns under warranty are subject to inspection and final approval by Diono certifying that the problem is covered by our Warranty and not consumer abuse or damage due to shipping. Diono will only replace a child car seat when necessary and with a comparable replacement. Credits are not issued for returned restraints. If the product contains a Warranty problem, Diono will reimburse the customer for the freight (if applicable) to return the product to our Tamworth location. Payment of all freight will be based on Interlink standard rates only. If the child restraint does not contain a Warranty problem, Diono will either destroy the restraint or, upon the customer’s request, Diono will return it to the customer at the customer’s expense.

LIABILITY:
In no event whatsoever, will Diono or a retailer of Diono products be liable for any consequential losses arising out of the use of Diono Products.

By placing an order on diono.com, you are accepting this return policy.