Radian 5 (“the Product”) Warranty information
The manufacturer of this child restraint, Diono LLC (“Diono”), warrants this product only to the original retail purchaser as follows:
The standard Radian 5 Warranty is valid for one year from date of purchase and applies to every Radian 5 purchased from an authorised retailer. This one year warranty is automatic and no registration is required to activate the standard warranty. To request repairs under the standard warranty for manufacturing defects, consumers must present their proof of purchase at the retail location where the product was purchased, within 12 months.
10 Year Limited Lifetime Warranty
Consumers in the UK, France and Germany can upgrade to the lifetime warranty covering the full life of the seat up to a maximum of 10 years by registering their Product online. All car seats have a defined life and the Diono Radian 5 is designed to have a maximum lifespan of 10 years. When registered, this Product is warranted solely to the retail customer who purchased the Product against defective materials or workmanship for up to 10 years from the date of purchase. Lifetime is defined as 10 years which is the maximum period of use by the Registree for his/her children. (After this the Radian 5 is no longer suitable for use) The Lifetime Warranty is non-transferable and does not cover hand-me-downs or secondary purchase of the car seat.
In order to register for the 10 year Lifetime Warranty, the original Purchaser, or in the case of a gift, the Recipient of the Radian 5 Car Seat, must register their details and product information online at www.diono.com within 60 days of purchase or receipt as a gift. Upon registration, the Standard Warranty will be automatically upgraded to the 10 year Lifetime Warranty™. Proof of purchase must be retained. Any issues with registrations should be highlighted to the Diono customer service team by calling
UK – 01827 310557
The exclusive remedy for the Warranty is that Diono will at its option replace, repair or provide replacement components for this product. Diono reserves the right change fabrics, parts, product model or to make substitutions. To initiate a claim under the 10 year Lifetime Warranty, proof of purchase is required. Please call Diono customer service.
The Diono 10 year Lifetime Warranty for Radian 5 is only available in UK, France and Germany.
Neither the standard 1 year warranty or the extended 10 year Lifetime Warranty cover any damage caused by environmental conditions – including mold, mildew or rust. Warranty does not include damage arising directly or indirectly from unauthorised repairs of the Product, negligence, misuse, abuse or any unapproved use which is not in accordance with the instructions contained in the Product instruction manual or ECE Regulation 44.04 safety guidelines for use of such products.
Neither warranty covers any damage or wear and tear resulting from normal use. Warranty specifically does not cover any damage for any reason to any fabric components (including fabric cover, pillows and pads), webbing components (including harness, or tether straps), EPS foam or other foam parts.
Using any non-Diono product, or any product not specifically approved by Diono for use with Radian 5 is not allowed and invalidates the warranty. Use of such products could seriously impair this Product’s ability to perform properly in an accident and could cause it to fail relevant Motor Vehicle Safety Standards. Any such use will result in the voiding of the Warranty provided hereunder. Validity of Warranty claim requires that the product be complete with all component parts included and in proper, usable condition other than for the issue or damage in respect of which a claim is being made.
The express Warranty provided hereunder is in addition to any implied warranties, and shall be limited to the duration and terms of this express written Warranty unless otherwise restricted by law. This warranty grants you specific legal rights. Neither Diono, nor any retailer selling this Product, authorises any other person or party to create for it any other warranty, obligation, or liability in connection with this Product.
Limitation of damages
The Warranty and remedies set forth above are in addition to the Statutory Warranties implied at law, whether oral or written expressed or implied. In no event whatsoever, will Diono or a retailer of this product be liable for any consequential losses arising out of the use of this Product.
This Warranty shall be governed in accordance with the laws of England and Wales and the courts of England and Wales shall be the exclusive jurisdiction in relation to all disputes relating to this Warranty.