Diono provides car seats and travel solutions for families on the go. We’d love to hear from you because it’s customer input that helps us keep making innovative products that earn high ratings from industry experts and families worldwide.
Whether you contact us by email or phone our Diono Customer Care Support is here to respond to you quickly and assist you with any questions, concerns or issues. Have questions before, during or after you purchase a Diono product? We’ve got answers.
We make it convenient for you to get in touch with us and to ensure we give you the best client service, we monitor and record your communications with us.
You can reach us between 3:00 pm to 11:00 pm by email. Please note, questions are typically answered within 48-72 hours during normal business hours which excludes weekends and national holidays.
Please be advised that during the coronavirus lockdowns, Diono employees are working from home and are unable to answer the phone. However, Diono employees will be responding through e-mail.
When you email us, you will receive a prompt response with a ticket number and a login ID. This will allow you to check the status of your inquiry at any time. You can update it as needed and respond to our answers. When your ticket is closed you can re-open it at any time simply by responding to it.
Also within the Customer Care Support system, your login ID will give access to our Knowledge Books which will help you with solutions to common questions. Knowledge Books is updated as we receive questions and feedback from you, our customer.